Refund & Return Policy
We want you to be happy with your purchase from Arabians Treasure. If something isn't right, we're here to help.
7-Day Returns
You can return an item within 7 days of delivery if:
- The item is unused and in the same condition you received it
- It is in its original packaging with all accessories, manuals and cables
- You have your order number or proof of purchase
Damaged, Defective or Wrong Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery with photos or a video of the problem. We will send a replacement or give you a full refund, and we cover the return shipping cost.
Warranty
All products come with a 6-month warranty against manufacturing defects. The warranty does not cover damage caused by misuse, accidents, water, unauthorised repairs or normal wear and tear.
Non-Returnable Cases
- Items that have been used, damaged by the customer or are missing parts
- Items returned after the 7-day return window
- Items without their original packaging
How to Start a Return
- Contact us on WhatsApp at +966 57 793 0723 or by email at mrzohaaibkhan@gmail.com with your order number and the reason for the return.
- Our team will confirm the return and send you instructions.
- Once we receive and inspect the item, we'll process your refund or replacement.
Refunds
Approved refunds are processed within 5โ10 business days to your original payment method. Shipping fees are non-refundable unless the item was damaged, defective or wrong. For change-of-mind returns, the customer pays the return shipping cost.